Privacy Policy

Keystone Investments Ltd operates the AXT trading tools platform at axtmarkets.com, providing trading scanners, signals, educational content, and automation tools for traders across Africa and globally.

Contact: support@axtmarkets.com

For any privacy-related questions or requests, please contact us at support@axtmarkets.com.

We collect the following categories of personal information:

Account Information

• Full name and email address (collected at signup)
• Phone number (optional, collected during onboarding)
• Country of residence
• Trading experience level

Payment Information

• Payment references and transaction IDs
• Payment method used (Flutterwave or manual transfer)
• We do not store card numbers, bank account details, or mobile money PINs — these are handled directly by our payment processors

Usage Information

• Pages visited and features used on our platform
• Scanner usage and signal interactions
• Telegram connection status (chat ID, not message content)
• Device and browser information via Vercel Analytics

Trading Account Data (financial information)

When you connect an MT5 trading account to AutoTrader, the connector on your machine (or our cloud terminal, if you choose one) reports the following to us so we can show you your account and apply your risk limits. This is trading data, not identity data, but it is sensitive and is treated as such.

• Your broker name, MT5 account number and broker server name
• Balance, equity, available margin, margin level and open positions
• Your full deal history, including every trade, its entry and exit prices, size, profit, commission, swap, and the broker's own comments
• Deposit and withdrawal entries, which we use to separate money you moved from money you earned
• Point-in-time equity samples used to draw your performance chart
• Your MT5 trading password, only if you choose a cloud terminal. It is stored encrypted and we cannot see it in plain text

We do not receive your money. Deposits and withdrawals happen at your broker, and we have no ability to move funds into or out of your account. Reporting is on by default; you can turn it off, or delete the stored history, per account from the Performance page. Turning reporting off stops new data collection but does not itself erase what has already been stored.

Communications

• Support ticket messages you send to us
• Email communications with our team

We use your personal information to:

• Create and manage your account
• Process your subscription payments and grant product access
• Send you trading signals via Telegram
• Send transactional emails (payment confirmations, renewal reminders, support replies)
• Send onboarding and product update emails
• Respond to your support requests
• Display your account balance, equity, positions, trade history and performance on your dashboard
• Check your account against your own daily loss and drawdown limits, and stop sending new signals when one is reached
• Detect and prevent fraud or abuse
• Improve our platform and services
• Comply with legal obligations under Ugandan law

We will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.

We use the following third-party services to operate our platform. Each has their own privacy policy:

• Clerk — authentication and account management (clerk.com)
• Flutterwave — payment processing for African markets (flutterwave.com)
• Resend — transactional email delivery (resend.com)
• Telegram — signal delivery via our bot (telegram.org)
• Vercel — client-side usage analytics only, via Vercel Analytics (vercel.com)
• Coolify — our application and database run on our own server infrastructure, managed through Coolify, with encrypted backups on Cloudflare R2
• Supabase — image storage for event cover photos only (supabase.com)
• Your broker — your account is held with them, not with us. The connector authenticates directly against your broker, so your broker also processes this data under their own policy
• Contabo — infrastructure hosting for cloud terminals where we run MetaTrader on your behalf (contabo.com)

These providers are carefully selected and operate under their own data protection frameworks. We only share the minimum data necessary for each service to function.

We retain your personal data for as long as your account is active or as needed to provide our services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal or compliance reasons (such as payment records, which are retained for 7 years under Ugandan tax law).

Trading account data is retained for as long as the connection exists, so you can see your history. You can erase it yourself at any time using Delete history on the account page, which removes the stored deals, equity points and snapshots for that connection; after that we hold nothing further about it beyond the account record itself. Deleting a connection, rotating its token, or closing your AXT account also clears this data. Where your risk limits were checked against it, the halt itself may be kept as part of our safety record.

Under the Uganda Data Protection and Privacy Act, 2019, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — request that we correct inaccurate or incomplete data
• Deletion — request that we delete your personal data (subject to legal retention requirements). For stored trading account data, you can do this yourself per account via Delete history on the account page without waiting for us
• Withdraw broker access — turn off account reporting or remove a stored cloud-terminal password at any time, which stops the connector reading your broker account
• Objection — object to how we process your data for marketing purposes
• Portability — receive your data in a structured, machine-readable format
• Withdraw consent — withdraw consent for marketing emails at any time by replying to any email with "unsubscribe"

To exercise any of these rights, contact us at support@axtmarkets.com. We will respond within 30 days.

Our platform uses essential cookies to keep you logged in and maintain your session. We also use Vercel Analytics to understand how users interact with our platform. This data is anonymised and does not identify you personally.

We do not use advertising cookies or share your browsing data with advertising networks.

We take the security of your personal data seriously. We use industry-standard measures including encrypted database connections (SSL/TLS), secure authentication via Clerk, and access controls that limit who within our team can view your data.

While we take all reasonable steps to protect your information, no method of transmission over the internet is 100% secure. If you become aware of any security concern, please contact us immediately at support@axtmarkets.com.

Our application and database run on our own server infrastructure, with encrypted backups stored on Cloudflare R2. Vercel (usage analytics) and Supabase (event cover images only) may process limited data outside Uganda, as may Contabo for customers using a cloud terminal. By using our platform, you acknowledge that your data may be transferred to and processed in countries outside Uganda. We ensure that all such transfers are made with appropriate safeguards in place.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page and notify you by email if the changes are material. Your continued use of our platform after changes are made constitutes your acceptance of the updated policy.